Privacy Policy

Our Commitment

Thank you for choosing ACAI AI. ACAI AI is an AI-powered virtual receptionist and messaging automation platform built specifically for plumbing and HVAC professionals. We understand that your data represents your business reputation and customer trust.

This Privacy Policy explains how ACAI AI, operated by ACAI Enterprises LLC ("we," "our," or "us"), collects, uses, and protects information processed through our platform.

Data Collection Overview

We collect information necessary to operate and improve our services.

A. Business & Account Data

• Business name, owner name, and contact information
• Service areas, business hours, and dispatch preferences
• Billing information processed securely by third-party payment providers
• Account login activity and platform usage data

B. Service & Interaction Data

• Call recordings and transcripts handled by the AI receptionist
• SMS messages sent and received through the platform
• Caller phone numbers, timestamps, and call metadata
• Appointment details such as job type, requested time, and service address

SMS Communications & Consent

Our platform enables service-related SMS communications, including appointment confirmations, scheduling updates, missed-call follow-ups, and two-way customer conversations.

Customers opt in to receive SMS messages by calling the business, booking an appointment, requesting service, or otherwise providing consent during a service interaction.

Customers may opt out at any time by replying STOP. Reply HELP for assistance.

Message frequency varies. Message and data rates may apply.

We do not sell, rent, or share phone numbers for third-party marketing purposes.

How We Use Data

We use collected information to:

• Operate AI receptionist and messaging services
• Schedule appointments and manage customer interactions
• Improve AI performance and service accuracy
• Provide customer support and account management
• Detect fraud and ensure platform security
• Comply with legal and regulatory obligations

Sharing & Disclosure

We do not sell personal data.

Information may be shared only with:

• Infrastructure, messaging, analytics, and payment providers required to deliver services
• Legal authorities when required by law
• A successor entity in the event of a merger, acquisition, or asset sale

Security

We implement industry-standard security safeguards including encryption in transit and at rest, secure cloud infrastructure, access controls, and continuous monitoring. While no system is completely immune to risk, we actively maintain and improve our security posture.

Data Retention

• Call recordings and transcripts are retained for quality assurance, typically 30–90 days
• Account data is retained while services are active
• Billing records are retained for tax and accounting compliance

Data may be deleted or anonymized upon request, subject to legal requirements.

Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, or restriction of your data. Requests can be submitted using the contact information below.

Cookies

We use cookies for essential functionality, analytics, and user preferences. You may control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party services. We are not responsible for the privacy practices of those third parties.

Children's Privacy

Our services are intended for business use only and are not directed toward individuals under 18 years of age.

International Data Transfers

Your information may be processed in the United States or other jurisdictions where we operate. Appropriate safeguards are applied to protect your data.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by the "Last Updated" date.

Contact Us

California & State Privacy Rights

Residents of certain states may have additional privacy rights, including the right to request access or deletion of personal data. Requests can be submitted using the contact information above.