Terms of Service

Welcome to ACAI AI, a service operated by ACAI Enterprises LLC ("ACAI," "we," or "us"). These Terms of Service ("Terms") govern your use of our software-as-a-service platform and related services ("Services").

Agreement to Terms

By accessing or using ACAI, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

Use of Services

ACAI provides AI-powered receptionist and messaging automation tools designed for plumbing and HVAC service businesses.

You agree to:

• Use the Services only for lawful business purposes
• Obtain proper customer consent before initiating communications
• Comply with all applicable local, state, federal, and carrier regulations

ACAI Enterprises SMS Notifications Program

ACAI Enterprises LLC may send service-related SMS messages including demo confirmations, scheduling updates, onboarding notifications, and account support communications.

Message frequency varies.

Message and data rates may apply.

Customers may opt out at any time by replying STOP.

Customers may reply HELP for assistance.

For support, contact support@tryacai.ai.

SMS Messaging Terms

The Services may include service-related SMS communications such as appointment confirmations, scheduling updates, reminders, and two-way customer messaging.

Customers must provide explicit consent before receiving recurring SMS messages.

Message frequency may vary. Message and data rates may apply.

Customers may opt out at any time by replying STOP. Customers may reply HELP for assistance.

If promotional or marketing-related messaging is offered in the future, separate and explicit consent will be required prior to sending such messages.

You agree to use ACAI only for lawful, consent-based communications and to comply with all applicable messaging regulations and carrier requirements.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

Payment and Billing

Subscription fees are billed according to your selected plan. Fees are non-refundable unless otherwise stated. Failed payments may result in service suspension.

Intellectual Property

All software, technology, and intellectual property associated with ACAI are owned by ACAI Enterprises LLC or its licensors. Unauthorized use is prohibited.

AI-Generated Content

AI-generated responses are provided as operational assistance. You are responsible for reviewing and ensuring that outputs align with your business practices and legal obligations.

Prohibited Conduct

You may not:

• Engage in unlawful or abusive behavior
• Send spam or unauthorized messages
• Attempt unauthorized access to systems or data
• Reverse engineer or exploit the platform
• Sell or misuse customer data

Termination

We may suspend or terminate access to the Services for violations of these Terms, non-payment, or misuse of the platform.

Disclaimers

The Services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted service or error-free operation.

Limitation of Liability

To the maximum extent permitted by law, ACAI Enterprises LLC shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid in the previous 12 months.

Governing Law

These Terms are governed by the laws of the State of Florida.

Changes to Terms

We may update these Terms periodically. Continued use of the Services constitutes acceptance of any updates.